Frequently Asked Questions

Do you have international delivery?
Yes! Once you checkout, your delivery costs are calculated based on your delivery address. 
How do I know when to expect my order?
Prints and Original Canvases typically ship within 2-4 weeks of purchasing unless otherwise specified.
 
Commissioned works or special requests vary and turn around time will be communicated during the quoting process.
 
You will receive a tracking number associated with your order once your parcel is received by the courier.
How do you ensure my order arrives to me safely?
Every order is reviewed prior to shipping for quality assurance. From there, each order is carefully packaged using bubble wrap, airbags and other materials, then sealed in a box or tube specifically designed to protect the item during the shipping journey.  Finally, each package is insured with the courier for the total value of the item(s) included. 
What is the difference between a Commission, Original, Giclee, Embellished Giclee and Poster Print?
All works have a certificate of authenticity included, which specifies the specific work, and unique edition number for limited prints.
 
Commissions are original works that are created by special request. No commissions are ever duplicated unless the original client requests.
 
Originals are authentic works that are produced by Adriana Elena's hand, excluding any limited edition prints. 
 
All prints (Giclee and Poster) are limited edition, meaning they are limited in quantity. 
Giclee prints are made using pigment-based inks (which can last up to 200 years) allowing for the sharpest details and highest resolution to display the full-color spectrum. All Giclee's are printed on high-quality, 1.5 inch gallery wrapped canvas with a gloss protective finish.
 
Giclee's are the only reprint available with an embellishment option. Meaning, Adriana Elena will apply additional painted details directly to the reprint to enhance the uniqueness and add texture. 
 
Poster prints are printed on high quality, full color print paper with a choice of either a high-gloss finish for a pop of color, or a smooth, glare free matte finish.
How do I purchase an original?
Original works are available for purchase via this website. Should you have a specific vision in mind, fill out the form for a free consultation!
Can I view the artwork in real life?
Some works are available for viewing at various locations in the US, over specific periods of time. To stay in the loop, sign up for announcements via email at the bottom of this page, or follow Adriana Elena on instagram @AElenaArts.